Data Deletion Policy
Last updated: May 2026 · KodaGO — A Plug44t Company
At KodaGO, we respect your right to privacy and data ownership. This page explains what data we collect, how long we retain it, and how you can request the permanent deletion of your personal data from our platform.
What Data We Collect
- Full name, email address, and phone number
- Date of birth and home address
- Profile photo and driver documents (licence, insurance, etc.)
- Trip history, bookings, and ride requests
- Payment and wallet transaction records
- Emergency contact information
- Messages exchanged through the platform
- Device and usage data (analytics)
How to Delete Your Data
You can request deletion of your account and all associated personal data using either of the following methods:
Email us directly
Send a deletion request to our privacy team. Please include your full name and the email address associated with your KodaGO account.
privacy@kodago.caDeletion Timelines
In-app deletion
Your profile, bookings, saved locations, and notifications are deleted immediately.
Email requests
We will process your request within 30 days and send a confirmation to your email.
Legal & financial records
Some transaction data may be retained for up to 7 years as required by Canadian financial and tax regulations (CRA compliance), even after account deletion.
What Gets Deleted vs. Retained
✅ Deleted immediately
- • Profile info (name, phone, photo)
- • Saved locations
- • Notifications
- • Bookings & ride history
- • Messages
- • Driver documents & photos
⚠️ Retained for compliance
- • Payment transaction records
- • Invoices and receipts
- • Anonymized trip statistics
- • Safety incident records (if any)