1. Who We Are

KodaGO ("we", "us", "our") is a peer-to-peer ride-sharing platform operating in Manitoba, Canada. We connect independent drivers and passengers for intercity and local travel within Manitoba. Our contact for privacy matters is privacy@kodago.ca.

2. Information We Collect

We collect the following categories of personal information:

2.1 Information You Provide

• Full name, email address, and phone number
• Profile photo (optional)
• Driver's licence number, vehicle registration, and insurance documents (drivers only)
• Payment and transaction information
• Pickup and dropoff location details
• Ratings, reviews, and communications on the platform

2.2 Information Collected Automatically

• Device type, browser, and IP address
• Pages visited and features used on the platform
• Date and time of interactions
• Approximate location data during active rides (if permitted)

3. Why We Collect Your Information (Purpose)

Under PIPEDA, we only collect information for identified, specific purposes:

• To create and manage your account
• To facilitate ride matching between drivers and passengers
• To verify driver eligibility and safety compliance
• To process and record ride bookings and payments
• To send notifications about bookings, rides, and platform updates
• To improve platform safety and resolve disputes
• To comply with applicable laws and legal obligations
• To send marketing communications (only with your explicit consent)

4. Legal Basis — Consent Under PIPEDA

We rely on your consent as the primary legal basis for collecting and using your personal information, as required under PIPEDA. By registering on KodaGO, you consent to the collection and use of your personal information as described in this policy.

You may withdraw consent at any time by deleting your account or contacting us at privacy@kodago.ca. Note that withdrawal of consent may limit your ability to use the platform.

5. Information Sharing

We do not sell your personal information. We may share information in the following limited circumstances:

• Between drivers and passengers: Name, phone number, and profile photo are shared to facilitate rides
• Service providers: We use third-party services (e.g., hosting, analytics) who are contractually obligated to protect your data
• Legal requirements: When required by law, court order, or government authority
• Safety: To prevent fraud, protect users, or respond to emergencies

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by applicable law. Account information is retained for a minimum of 7 years for tax and legal compliance purposes. You may request deletion of your account data by contacting us, subject to our legal retention obligations.

7. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent for non-essential processing at any time
• Complain to the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated

To exercise your rights, contact us at privacy@kodago.ca. We will respond within 30 days.

8. Security

We use industry-standard security measures to protect your personal information, including encryption in transit (HTTPS), access controls, and secure data storage. However, no internet transmission is 100% secure. In the event of a data breach that poses a real risk of significant harm, we will notify affected users and the Office of the Privacy Commissioner of Canada as required by PIPEDA.

9. Cookies & Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and improve the platform experience. You can disable cookies in your browser settings, though some features may not function properly. We do not use cookies for advertising purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a prominent notice on the platform. Continued use of KodaGO after changes take effect constitutes your acceptance of the updated policy.

11. Contact & Complaints

For privacy concerns or to exercise your rights:
Email: privacy@kodago.ca
Address: Steinbach, Manitoba, Canada

If you are unsatisfied with our response, you may file a complaint with the:
Office of the Privacy Commissioner of Canada
Website: priv.gc.ca | Phone: 1-800-282-1376